Summary of Duties: The Non-Producing Branch Manager is responsible for managing the operations of a branch, specifically supporting acceptable production standards and branch profitability.

Essential Duties:

• Direct and manage the sales and compliance activities of a loan originators (LOs) and related support staff, if applicable.
• Ensure profitability, market share growth, and a high level of customer service.
• Supervise branch LO production of high quality loans that meet iServe Residential Lending guidelines, policies and procedures, and regulatory compliance requirements.
• Promote iSRL Compliance Management System, Fair Lending Plan, employee training programs and similar consumer protection initiatives.
• Assist LOs to build relationships with realtors, builders, financial planners, past customers, and other nontraditional sources.
• Effectively use all marketing channels available.
• Recruit and retain LOs in assigned territory, working efficiently with candidates and corporate office.
• Recruit and assemble administrative team (Processors, Underwriters, Office Assistant, etc.) as applicable.
• Maintain personal and supervise branch LO NMLS licensing, including timely completion of minimum continuing education requirements
• Complete internal iSRL compliance and operations training as assigned.
• Conduct staff performance reviews.
• Communicate effectively with all parties involved, including, but not limited to:
• Corporate Personnel
• Account Manager
• Borrowers
• Present a professional image and demeanor both internally and externally.
• Maintain necessary knowledge to successfully perform job responsibilities
• Conduct business in accordance with iServe’s/NAD’s core values of honesty; integrity, and transparency
• Act as a role model/leader in achieving organizational results.
• Seek innovative alternatives to performing assigned duties.
• Ability to work effectively, independently, as well as with team members to achieve department growth.
• Facilitate an effective and respectful work environment.
• Strive to exceed internal and external customers’ expectations.

Other Duties:

• Recruit, train, and develop a team of producing LOs and administrative staff.
• Performs other duties as assigned.

Qualifications (Education, Experience, and Skills):

• Minimum two years’ mortgage management and lending -related experience.
• Extensive knowledge of residential mortgage banking operations and regulatory compliance.
• Experience in negotiations or sales.
• Proficient knowledge of PCs and related Microsoft office applications.
• A self-starter with proven sales experience.
• Must have the ability to work effectively with a diverse group of people, respond to client complaints, and communicate denials with diplomacy.
• Must possess problem-solving skills, decision-making and time management skills.
• Detail oriented with ability to manage competing priorities.
• Strong interpersonal & communication skills.
• Strong team-oriented atmosphere.
• Professionalism and integrity are essential.
• Successful candidates will have well-established contacts, excellent communication and relationship-building skills.
• Must have extensive knowledge of the guidelines of CFPB, FHA/VA, Rural Housing Development and Fannie Mae and Freddie Mac conventional programs.
• This position requires compliance with all mortgage regulatory requirements, including acceptable background check investigation results.
• Must be able to demonstrate a history of professional ethics and compliance with all applicable federal and state regulatory requirements.
• Ability to read and interpret mortgage documents, real estate sales contracts, valuation forms and attorney correspondence, as well as company and departmental policies and procedures.
• Strong ability to communicate effectively with customers, vendors and employees of the company.
• Basic mathematical skills.
• Strong ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to problem solve under a variety of situations and circumstances.
• Although NPBMs are prohibited from engaging in any direct LO activity, to assure effective supervision of branch LOs and for reputational enhancement, NPBMs must obtain and continuously maintain active home-state NMLS licensing.

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Fair Lending Responsibilities:

The Company is committed to fair lending principles and compliance with fair lending laws. Associates will exercise consistency, equal treatment and fairness toward all consumers during the performance of their jobs. Each Associate is held accountable for adherence to fair lending laws and principles in the performance of their job responsibilities. In the event that fair lending deficiencies are observed or noted in the Associate’s job performance, that Associate is subject to disciplinary actions and/or additional training to correct the deficiency.

Working Conditions:

General office equipment with climate control. The noise level in the work environment is moderate.

Physical Requirements:

Primary functions require the physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. Ability to lift up to ten (10) pounds. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.